Troubleshooting

Understanding "Last Checked" Times

11 views Updated 2 days ago

The "Last Checked" time shows when your monitor was last tested. Here is what different statuses mean:

Never Checked

  • Brand new monitor that has not run yet
  • Monitor is paused (is_active = false)
  • System has not processed this monitor yet
  • Wait a few minutes for first check to complete

Old Timestamp (Not Updating)

  • Monitor may be paused - check if it is active
  • Check interval may be set very high (30-60 minutes)
  • System queue may be backed up during high load
  • Monitor may have been recently edited

Recent Timestamp

  • Monitor is running normally
  • Timestamp updates based on check interval
  • Normal operation - no action needed

Why Times May Vary

Check Intervals

  • 1 minute: Updates every minute
  • 5 minutes: Updates every 5 minutes
  • 15 minutes: May appear "old" but is normal
  • 60 minutes: Will show timestamps up to an hour old

System Behavior

  • Checks run based on your interval setting
  • Queue processes monitors in order
  • High system load may cause slight delays
  • Inactive monitors are not checked

Troubleshooting Steps

1. Verify Monitor is Active

  • Go to monitor edit page
  • Ensure "Active" toggle is ON
  • Save if you made changes

2. Check Your Interval

  • Review check interval setting
  • Lower interval = more frequent checks
  • Higher interval = less frequent checks

3. Use "Check Now" Button

  • Forces immediate check
  • Bypasses normal schedule
  • Updates "Last Checked" time
  • Useful for testing

4. Monitor Just Created

  • Allow 1-2 minutes for first check
  • System needs to process new monitor
  • Refresh page to see updates

5. Recently Edited

  • Editing may reset check schedule
  • Wait one full interval period
  • Should resume normal checking

What is Normal

For 1-Minute Interval

  • Last checked: 0-2 minutes ago
  • Any older may indicate issue

For 5-Minute Interval

  • Last checked: 0-6 minutes ago
  • Slight variation is normal

For 15-Minute Interval

  • Last checked: 0-16 minutes ago
  • May seem "old" but is working

For 60-Minute Interval

  • Last checked: 0-65 minutes ago
  • Hour-old timestamps are expected

When to Be Concerned

Red Flags

  • Active monitor showing "Never"
  • No checks for 2x your interval period
  • Other monitors updating but not this one
  • Monitor status is "Unknown"

If You See Issues

  1. Try "Check Now" button
  2. Verify monitor is active
  3. Check system status page
  4. Review monitor settings
  5. Contact support if problem persists

Understanding Queue System

  • Monitors are checked in scheduled order
  • Each monitor waits for its turn
  • Your interval determines priority
  • System processes thousands of checks
  • Slight delays are normal during peak hours